SHIPPING & RETURNS

SHIPPING POLICY

At EleGeo Essence, every order is prepared with care and intention, ensuring your candles arrive ready to create beautiful moments.

Order Processing

All orders are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.

During busy periods, processing times may be slightly extended. If there is a delay, we will notify you via email.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

Cyprus: 2–5 business days
Europe: 5–10 business days
International: 7–15 business days

Please note that delivery times are estimates and may vary depending on courier services and external factors.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

Customs & Duties

For international orders, customs fees, duties, or taxes may apply depending on your country. These charges are the responsibility of the customer.

Damaged or Lost Packages

We carefully package each EleGeo Essence product to ensure it arrives safely. However, we are not responsible for items damaged or lost during transit.

If your order arrives damaged, please contact the courier directly. You may also reach out to us—we’re always here to support you.

Incorrect Shipping Details

Please make sure your shipping information is accurate at checkout. EleGeo Essence is not responsible for orders delivered to incorrect addresses provided by the customer.

Need Help?

For any questions regarding your order, feel free to contact us at:
[your email here]

Thank you for choosing EleGeo Essence — where every scent tells a story.

RETURN & EXCHANGE POLICY

At EleGeo Essence, each product is thoughtfully crafted to bring warmth, comfort, and meaningful moments into your space. Due to the nature of our products, we kindly ask you to review our policy below.

Returns

We do not accept returns on used or opened products for hygiene and safety reasons.

However, if your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will gladly review your case and offer a suitable solution.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us within 48 hours of receiving your order.

Non-Returnable Items

Used candles
Opened products
Sale or discounted items (unless defective)

Damaged or Incorrect Orders

If you receive the wrong item or a damaged product, please reach out to us as soon as possible. We are here to help and will make it right.

Refunds

If your return is approved, refunds will be processed to your original method of payment within a few business days.

Shipping Costs

Shipping costs are non-refundable. If a return is approved, the customer may be responsible for return shipping fees unless the item is defective or incorrect.

Contact Us

For any return or exchange requests, please contact us at:
[your email here]

Thank you for choosing EleGeo Essence — where every detail is made with care and love.