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TERMS & CONDITIONS

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Welcome to EleGeo Essence. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. About EleGeo Essence

EleGeo Essence specializes in handcrafted soy candles designed to create memorable experiences. All products are made with care, and our mission is to help you share unforgettable moments with your loved ones.

2. Products & Descriptions

  • All EleGeo Essence candles are handmade, so slight variations in color, shape, or scent may occur.

  • Product images are for illustration purposes; actual items may differ slightly.

  • We make every effort to provide accurate product information but cannot guarantee complete accuracy of descriptions, dimensions, or other details.

3. Orders & Payments

  • Orders can be placed via our website.

  • Accepted payment methods: Credit/Debit Cards and PayPal.

  • All orders are subject to confirmation; we reserve the right to cancel orders for any reason.

  • Once payment is received, your order will be processed and shipped according to our shipping policy.

4. Pricing

  • All prices are in Euros (€) and include applicable taxes.

  • Prices may change without prior notice, but your order will be charged at the price displayed at checkout.

5. Shipping & Delivery

  • EleGeo Essence ships internationally.

  • Delivery times may vary depending on location; estimated delivery will be provided at checkout.

  • Shipping costs are calculated based on weight and destination.

  • EleGeo Essence is not responsible for delays caused by customs, courier services, or force majeure events.

6. Returns & Refunds

  • Customers may request a return within 14 days of receiving their order.

  • Products must be unused, in original packaging, and in resalable condition.

  • Custom or personalized candles cannot be returned unless defective.

  • Refunds will be issued to the original payment method once the returned item is received and inspected.

  • Shipping costs for returns are the responsibility of the customer, unless the product is defective.

7. Intellectual Property

  • All content on the EleGeo Essence website, including logos, product names, images, and text, is the property of EleGeo Essence.

  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. User Responsibilities

  • You agree not to misuse our website or engage in any unlawful activities.

  • You are responsible for keeping your account information secure and accurate if you create an account.

9. Limitation of Liability

  • EleGeo Essence is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our liability is limited to the purchase price of the product in question.

10. Privacy

  • Your personal information is handled according to our Privacy Policy, which is incorporated into these Terms.

  • We respect your data and only use it for order processing, shipping, and communication purposes.

11. Changes to Terms

  • EleGeo Essence reserves the right to update these Terms & Conditions at any time.

  • Changes will take effect immediately upon posting on the website.

  • Continued use of the website after changes indicates your acceptance of the updated terms.

12. Contact

If you have questions about these Terms & Conditions, please contact us:

Email: plusnora1977@gmail.com
Business Name: EleGeo Essence

Privacy & Safety

PRIVACY & SAFETY

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At EleGeo Essence, your privacy and personal data are very important to us. We are committed to protecting your information in accordance with the General Data Protection Regulation (GDPR).

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1. Data We Collect

We may collect the following personal data when you use our website or services:

  • Name, email address, phone number

  • Billing and shipping information

  • Order history and product preferences

  • Communications you send to us (e.g., emails, support requests)

  • Website usage data (e.g., IP address, browser type, cookies)

2. How We Use Your Data

Your personal data is used only for:

  • Processing orders and delivering products

  • Communicating about your orders, promotions, or updates (if you opted in)

  • Improving our website, products, and services

  • Ensuring compliance with legal obligations

3. Legal Basis for Processing

We process your data based on:

  • Your consent (e.g., newsletter subscription)

  • The necessity to fulfill a contract (e.g., shipping your orders)

  • Legal obligations (e.g., accounting, tax reporting)

  • Legitimate interests (e.g., improving our services)

4. Data Sharing

We do not sell your personal data. We may share it only with trusted third parties who help us deliver services, such as:

  • Payment processors

  • Shipping providers

  • IT service providers

All third parties are GDPR-compliant and bound to protect your data.

5. Data Retention

We keep your personal data only as long as necessary for the purposes listed above or to comply with legal obligations.

6. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request erasure of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Receive your data in a portable format

To exercise these rights, contact us at: privacy@elegeoessence.com

7. Security

We implement strict technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

8. Cookies

Our website uses cookies to enhance user experience and analyze traffic. You can manage or disable cookies in your browser settings.

9. Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

verify payment, the way you collect data or when will you contact users after their purchase was completed successfully. 

 

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!

CUSTOMER CARE

Caring for Every Moment with EleGeo Essence

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At EleGeo Essence, we don’t just make candles—we craft experiences that linger in your heart. Each scent, each glow, each flicker is designed to turn ordinary moments into cherished memories.

That’s why caring for you is at the heart of everything we do:

  • We Listen with Heart: Your thoughts, questions, and ideas guide us in creating the perfect candle experience for you.

  • We Respond with Care: Every message is met with attention and warmth, usually within 24 hours.

  • We Are Transparent: From ingredients to care tips, we share everything you need to enjoy your candle safely and fully.

  • We Make It Right: If anything falls short of perfection, we resolve it quickly, fairly, and with genuine care.

  • We Protect Your Trust: Your privacy is sacred, and we safeguard your information with the utmost care.

With EleGeo Essence, it’s more than a candle—it’s a memory, a feeling, a story. And we promise to nurture that story every step of the way.

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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